Build Community Troubleshooting: Common Questions & Solutions
Jun 29, 2025
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By Randall Compton
# Build Community Troubleshooting: Common Questions & Solutions
## ❓ Frequently Asked Questions
### "Why can't I build in this community?"
**Answer**: You can only build in your home community based on your ZIP code. This ensures authentic local participation and community integrity.
**Solution**:
- Visit your home community instead
- Check your profile to confirm your ZIP code
- Use the "Find Your Community" link to locate your home community
### "How do I find my community?"
**Answer**: Your home community is automatically assigned based on the ZIP code you used when signing up.
**Solution**:
- Check your user profile for your registered ZIP code
- Visit the community page for your ZIP code
- Use the community search feature to find your area
### "Can I help build in multiple communities?"
**Answer**: Currently, you can only build in your home community. Guest access for other communities is planned for the future.
**Solution**:
- Focus on building your own community first
- Invite friends and neighbors to join your community
- Stay tuned for guest access features coming soon
### "Someone else started building in my community, can I help?"
**Answer**: Yes! Community building is collaborative. All members of your community can contribute to the same build project.
**Solution**:
- Visit your community's Build Community page
- Contribute to the current building phase
- Add photos, plan streets, or place buildings as needed
### "I see a greyed-out interface, what does this mean?"
**Answer**: This means you're viewing a community where you're not a member. The Build Community feature is restricted to community members only.
**What you'll see**:
- 🔒 "Members Only" message
- Greyed-out building phases
- Disabled "Start Building" button
- Link to your home community
### "What are the different building phases?"
**Answer**: There are 3 progressive building phases:
1. **Phase 1: Entrance** (📸)
- Upload welcoming photos of your community
- Earn 50 coins per photo
2. **Phase 2: Streets** (🛣️)
- Plan your community layout and street design
- Earn 25 coins per street segment
3. **Phase 3: Buildings** (🏠)
- Place virtual houses and structures
- Earn 100 coins per building
### "How do I earn coins from building?"
**Answer**: You automatically earn coins for each contribution you make:
- **Entrance Photos**: 50 coins each
- **Street Planning**: 25 coins per segment
- **Building Placement**: 100 coins per structure
**Tips**:
- Coins are awarded immediately upon successful contribution
- Check your coin balance in the top navigation
- Use earned coins in the Virtual Store
### "Can I see other communities' builds?"
**Answer**: You can view other communities' build progress, but you cannot participate unless you're a member.
**What you can do**:
- Browse other communities for inspiration
- See their building progress and photos
- Learn from their community layouts
- **What you cannot do**: Add photos, plan streets, or place buildings
## 🔧 Technical Issues
### "The Build Community button isn't working"
**Possible causes**:
- You're not a member of this community
- The Build Community module is disabled
- Technical connectivity issues
**Solutions**:
1. Verify you're in your home community
2. Refresh the page and try again
3. Check your internet connection
4. Contact support if the issue persists
### "My photos aren't uploading"
**Common solutions**:
- Check file size (maximum 5MB per photo)
- Ensure file format is supported (JPEG, PNG, JPG, GIF)
- Verify stable internet connection
- Try uploading one photo at a time
### "I can't see the building interface"
**Check these items**:
- Confirm you're logged in
- Verify you're a member of this community
- Ensure the Build Community module is enabled
- Clear your browser cache and refresh
## 🆘 Getting Additional Help
If you're still experiencing issues:
1. **Check Your Community Status**: Confirm you're in your home community
2. **Verify Module Access**: Ensure Build Community is enabled for your community
3. **Contact Support**: Reach out to our support team with specific details about your issue
4. **Community Forums**: Connect with other community members for tips and advice
**Remember**: The Build Community feature is designed to bring neighbors together in creating something special for their local area. Focus on your home community and enjoy the collaborative building experience!** 🏗️🤝