Business Tiles FAQ - Common Questions & Answers

🏪 Business Tiles - Frequently Asked Questions

💰 Billing & Payments

Q: How much do Business Tiles cost?

A: Business Tiles have three tiers:

• Basic: $50/month
• Premium: $100/month
• Luxury: $200/month

Q: When does billing start?

A: Billing begins after your Business Tile is approved by community admins. You won't be charged while your submission is under review.

Q: Can I cancel anytime?

A: Yes, you can cancel your Business Tile subscription at any time. Your tile will revert to a regular structure but continue generating daily coin income.

Q: What payment methods are accepted?

A: We accept major credit cards and PayPal. Payment is processed automatically each month.

🏗️ Setup & Requirements

Q: Do I need to build a structure first?

A: Yes! Business Tiles are upgrades to existing structures. You must:

1. Purchase a tile (100-500🪙)
2. Build any structure (Home, Store, Office, etc.)
3. Then upgrade it to a Business Tile

Q: Can I upgrade any type of structure?

A: Yes, you can upgrade any structure type (Home, Store, Office, Landmark, Park, School) to a Business Tile.

Q: What if Business Tiles aren't available in my community?

A: Business Tiles must be enabled by community admins. Contact your community administrator to request this feature.

📋 Approval Process

Q: How long does approval take?

A: Approval typically takes 1-3 business days. You'll receive an email notification when your Business Tile is approved or if additional information is needed.

Q: What criteria do admins use for approval?

A: Admins verify:

• Business legitimacy
• Appropriate content for the community
• Complete and accurate information
• Compliance with community guidelines

Q: What if my Business Tile is rejected?

A: You'll receive feedback on why it was rejected and can resubmit with corrections. No charges apply for rejected submissions.

🎨 Customization & Features

Q: Can I upload my business logo?

A: Yes! Logo upload is available for all tiers. Recommended size is 200x200 pixels, maximum 2MB file size.

Q: What's the difference between tiers?

A:

• Basic ($50): Business info, logo, contact details
• Premium ($100): Basic features + enhanced promotional effects
• Luxury ($200): Premium features + glow/pulse effects, maximum visibility

Q: Can I change my business information later?

A: Yes, you can update your business information, logo, and contact details through the Business Tile management interface.

📊 Analytics & Performance

Q: Do I get analytics on my Business Tile?

A: Yes! You can track:

• Tile view count
• Click-through rate
• Business modal opens
• Contact link clicks

Q: How do players interact with my Business Tile?

A: Players can:

• Click your tile to see business details
• View your logo and business information
• Click through to your website
• See your contact information

🔧 Technical Issues

Q: My Business Tile button doesn't appear. Why?

A: Check that:

• You own the tile with a structure
• Business Tiles are enabled in your community
• You're clicking on your own structure (not someone else's)
• Your browser cache is up to date

Q: My logo isn't displaying correctly. What should I do?

A: Ensure your logo:

• Is under 2MB file size
• Is in JPG, PNG, or GIF format
• Has a square aspect ratio (recommended)
• Is at least 200x200 pixels

🏢 Business Types

Q: What types of businesses can use Business Tiles?

A: Any legitimate business serving the local community, including:

• Restaurants and food services
• Retail stores
• Professional services
• Healthcare providers
• Home services
• Entertainment venues

Q: Can I promote online-only businesses?

A: Yes, as long as your business serves the local community. Online businesses with local relevance are welcome.